How to Communicate with Patients
You can understand patient psychology, how they view dentists and how you can project yourself a confident, reliable, calm and expert dental professional.
Understanding Body Language and Beyond
Know how patients perceive different gestures, postures, eye contact and even spaces, and how these can impact their comfort and confidence about your practice.
Voice Cues
Find out how to modulate your voice and tone to convey confidence, empathy and reassurance, and connect with patients.
Speaking What They Want to Hear
Be an expert at making complex clinical terms simple for patients, without appearing to belittle their intelligence
Using Proper Words and Phrases
Learn how to make them feel confident, and not skeptical about your practice, with the right words and phrases. Make your conversations reflect positivity.
Listening and Responding Smartly
Show empathetic listening and responses, displaying your awareness of patients’ problems.
Dealing with Difficult, Anxious Patients
Learn how to manage patients who behave in a difficult or anxious way, relaxing them with professional techniques.
Connecting with Parents and Guardians (Pediatric Focus)
Know the strategies for effective communication and interaction with pediatric patients and their parents or guardians.
Delivering Proper Treatment Plans
Learn how to present cases and discuss about obtaining consents in a way that patients understand and accept properly.
Dealing with Conflicts and Complaints
Find out how to spot chances from past negative experiences of patients and make them loyal to your practice.
Confidence Building with Live Role-play Sessions
Be a spontaneous, confident dental professional by communicating with actor patients and guardians in simulated clinical settings.
Ensuring Smooth Communication from Patients
Know how to draw proper responses from your patients, with your front desk, assistants, and junior doctors aiding the communication process