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Patient Communication Mastery Course

Looking for ways to boost patient trust and practice growth? Mission Smile presents a full-day course on mastering dental communication to enhance confidence, case acceptance, and long-term patient relationships.

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    Patient Communication Mastery

    Accelerating Dental Practice Growth Through Trust & Confidence (Full day Course)

    Course Overview

    Effective communication is the cornerstone of a thriving dental practice. Today’s patients don’t just look for clinical expertise—they seek connection, empathy, and clarity.

    This course is carefully curated from years of real-life experience and success, focusing on actionable communication strategies that enhance patient trust, improve case acceptance, and strengthen your personal brand as a confident and caring dental practitioner.

     Whether you’re a fresh graduate or a seasoned clinician, this program will help you transform your everyday patient interactions into lasting impressions that fuel your professional growth.

    patient communication course

    What You'll Learn

    Patient Communication Mastery

    The Psychology of Patient Communication

    Understand how patients perceive dentists and how to position yourself as a calm, competent, and trustworthy professional.

    Body Language and Non-verbal Cues

    Learn how posture, gestures, eye contact, and spatial awareness impact patient comfort and confidence.

    Voice Modulation and Tone Control

    Use your voice to communicate empathy, authority, and reassurance.

    Choosing the Right Words

    Master the art of simplifying clinical terms into layman’s language without sounding condescending.

    What to Say & What Not to Say

    Avoid trigger words and phrases that create fear or doubt. Learn how to reframe difficult conversations positively.

    Active Listening and Emotional Intelligence

    Learn to listen beyond words and respond with genuine empathy and awareness.

    Handling Anxious or Difficult Patients

    Techniques for calming dental anxiety and managing challenging behavior with professionalism.

    Building Rapport with Parents and Guardians (Pediatric Focus)

    Special communication strategies when interacting with family members of pediatric patients.

    Case Presentation and Consent Discussions

    Deliver treatment plans in a way that improves acceptance and mutual understanding.

    Conflict Resolution and Complaint Handling

    Transform negative experiences into opportunities for building loyalty.

    Live Role-play Sessions with Actor Patients and Guardians

    Practical real-time communication in simulated clinical settings to sharpen your confidence and spontaneity.

    Creating a Patient-Centric Practice Culture

    Involve your front desk, assistants, and junior doctors in creating seamless communication experiences for your patients.

    Reach out With us

      Course Faculty

      Dr. Angshuman Bhattacharya

      Dr. Angshuman Bhattacharya

      Prof. Dr. Angshuman Bhattacharya did his Bachelors in Dental Surgery from Manipal College of Dental Sciences. He followed this with a Master’s degree in Orthodontics and Dentofacial Orthopedics from the prestigious AIIMS, New Delhi. He continued his higher education further and completed his Diplomate in National Boards (DNB) in Orthodontics from the Ministry of Health and Family Welfare. Dr. Angshuman has been a Professor in Orthodontics, Post Graduate instructor and guide in Buddha Institute of Dental Sciences Patna for many years. He is a Fellow of World Federation of Orthodontics and International Member of American Association of Orthodontics. He has been a Senior Consultant Orthodontist in Apollo Gleneagles Hospital and Jigme Dorji National Referral Hospital, Thimphu, Bhutan for and presently a senior consultant in Medica Hospitals, Kolkata and several reputed Dental hospitals of the city. He is the founder and director of Mission Smile, Kolkata at Ballygunge. Mission Smile is equipped with 6 chair individual operatories and complete modern Orthodontic Lab set up.

      Dr. Angshuman also has integrated CBCT technology into his practice since last 10 years as he introduced Cone Beam CT to dentistry of Kolkata by starting Pioneer Scans (A Dental Imaging company) with its branches in Howrah, Lake Town and Golpark. He also introduced the first organised Medical Emergency Kit for Orthodontic and dental clinics in the name of Denlife which is being used pan India. He was recently felicitated in Align India Forum 2023 in Kochi followed by 2024 in Mumbai and 2025 in Chennai. This accolade came in recognition for achieving Platinum status in India as a Invisalign Provider. Dr. Angshuman has lectured in Orthodontics in several platforms and has chaired many important sessions incuding international conferences. He has a net clinical experience of 25 years.