Patient Communication Mastery
Accelerating Dental Practice Growth Through Trust & Confidence (Full day Course)
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Course Overview
Communicate with patients effectively, and your dental practice will grow, fast!
There is no magic involved! Patients today insist beyond clinical expertise. They look for dentists who are clear about what they do, empathetic to their problems and experts at connecting with them.
And that is what you learn from this course. Curated with care from success stories and real-life experiences, it teaches you how to communicate strategically, giving you actionable insights.When you connect better with patients, you can project yourself as a caring, confident dental practitioner. You can brand yourself much better and of course, get more cases.
This is a course for all. Whether you are an expert clinician or a fresh graduate, it will help you. Be a master at patient interactions. Make lasting impressions, grow your professional practice – beyond your imagination!
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What You'll Learn
How to Communicate with Patients
You can understand patient psychology, how they view dentists and how you can project yourself a confident, reliable, calm and expert dental professional.
Understanding Body Language and Beyond
Know how patients perceive different gestures, postures, eye contact and even spaces, and how these can impact their comfort and confidence about your practice.
Voice Cues
Find out how to modulate your voice and tone to convey confidence, empathy and reassurance, and connect with patients.
Speaking What They Want to Hear
Be an expert at making complex clinical terms simple for patients, without appearing to belittle their intelligence
Using Proper Words and Phrases
Learn how to make them feel confident, and not skeptical about your practice, with the right words and phrases. Make your conversations reflect positivity.
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What You'll Learn
Listening and Responding Smartly
Show empathetic listening and responses, displaying your awareness of patients’ problems.
Dealing with Difficult, Anxious Patients
Learn how to manage patients who behave in a difficult or anxious way, relaxing them with professional techniques.
Connecting with Parents and Guardians (Pediatric Focus)
Know the strategies for effective communication and interaction with pediatric patients and their parents or guardians.
Delivering Proper Treatment Plans
Learn how to present cases and discuss about obtaining consents in a way that patients understand and accept properly.
Dealing with Conflicts and Complaints
Find out how to spot chances from past negative experiences of patients and make them loyal to your practice.
Confidence Building with Live Role-play Sessions
Be a spontaneous, confident dental professional by communicating with actor patients and guardians in simulated clinical settings.
Ensuring Smooth Communication from Patients
Know how to draw proper responses from your patients, with your front desk, assistants, and junior doctors aiding the communication process
Reach out With us
Dr. Angshuman Bhattacharya
Prof. Dr. Angshuman Bhattacharya is the respected faculty member of our course. He passed out from Manipal College of Dental Sciences, with a Bachelors degree in Dental Surgery. Then, he completed his Master’s degree in Orthodontics and Dentofacial Orthopedics from the prestigious AIIMS, New Delhi.
His pursuit for higher education saw him complete his Diplomate in National Boards (DNB) in Orthodontics from the Ministry of Health and Family Welfare.
For a long time, the Buddha Institute of Dental Sciences Patna had the privilege of having Dr. Angshuman as a Professor in Orthodontics, Post Graduate instructor and guide. He has been a Senior Consultant Orthodontist in Apollo Gleneagles Hospital and Jigme Dorji National Referral Hospital, Thimphu, Bhutan.
Dr. Angshuman is a Fellow of World Federation of Orthodontics and International Member of American Association of Orthodontics. Over the last decade, he has integrated CBCT technology into his practice.
He introduced Cone Beam CT to dentistry of Kolkata by starting Pioneer Scans (A Dental Imaging company) with its branches in Howrah, Lake Town and Golpark. He also introduced the first organized Medical Emergency Kit for Orthodontic and dental clinics under the name Denlife, which is being used pan-India.
He was felicitated in Align India Forum 2023, in Mumbai in 2024 and in Chennai in 2025. He received this accolade in recognition for achieving Platinum status in India as a Invisalign Provider. Dr. Angshuman has lectured in Orthodontics in several platforms and has chaired many important sessions including international conferences.
Dr. Angshuman has a total clinical experience of 25 years. Presently, he is a senior consultant associated with several reputed dental hospitals in Kolkata, including the Medica Hospitals. He is the founder and director of Mission Smile, Kolkata at Ballygunge, a dental care facility that is equipped with 6 chair individual operatories and complete modern Orthodontic Lab set up.
Mission Smile is honored to have Dr. Angshuman Bhattacharya as the eminent faculty member of its Patient Communication Mastery Course. Enroll in this program and be an expert at communicating with patients, learning from Dr. Angshuman himself.